HM
Hope M
1 reviews | Active since Apr 2025
09 Jun 2026, 11:45
condescending Contact Agent
Just got off a call with a condencending consultant. All i wanted to do was cancel, and they went out their way to make me feel like i am an idiot. I can only image what would happen if i was in an emergency.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
09 Jun 2026, 12:02Hi Hope,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply09 Jun 2026, 12:02
Official
Hi Hope,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's replyOfficial
09 Jun 2026, 12:23Good day,
I hope you are well.
Thank you for providing the details of the call.
We can confirm that we have received the information and are currently investigating the matter with the relevant department. The call details you have provided will assist us in locating the interaction and establishing what transpired.
We appreciate your patience while we conduct our investigation and gather feedback from the relevant teams. Once the investigation has been completed, we will provide you with an update accordingly.
Thank you for your cooperation, and please accept our sincere apologies once again for the frustration and inconvenience experienced.
Kind regards,Isago Kaitshane
Complaints Specialist
Pineapple
I hope you are well.
Thank you for providing the details of the call.
We can confirm that we have received the information and are currently investigating the matter with the relevant department. The call details you have provided will assist us in locating the interaction and establishing what transpired.
We appreciate your patience while we conduct our investigation and gather feedback from the relevant teams. Once the investigation has been completed, we will provide you with an update accordingly.
Thank you for your cooperation, and please accept our sincere apologies once again for the frustration and inconvenience experienced.
Kind regards,Isago Kaitshane
Complaints Specialist
Pineapple
Pineapple Insurance's reply09 Jun 2026, 12:23
Official
Good day,
I hope you are well.
Thank you for providing the details of the call.
We can confirm that we have received the information and are currently investigating the matter with the relevant department. The call details you have provided will assist us in locating the interaction and establishing what transpired.
We appreciate your patience while we conduct our investigation and gather feedback from the relevant teams. Once the investigation has been completed, we will provide you with an update accordingly.
Thank you for your cooperation, and please accept our sincere apologies once again for the frustration and inconvenience experienced.
Kind regards,Isago Kaitshane
Complaints Specialist
Pineapple
I hope you are well.
Thank you for providing the details of the call.
We can confirm that we have received the information and are currently investigating the matter with the relevant department. The call details you have provided will assist us in locating the interaction and establishing what transpired.
We appreciate your patience while we conduct our investigation and gather feedback from the relevant teams. Once the investigation has been completed, we will provide you with an update accordingly.
Thank you for your cooperation, and please accept our sincere apologies once again for the frustration and inconvenience experienced.
Kind regards,Isago Kaitshane
Complaints Specialist
Pineapple