TH
Thabang H
1 reviews | Active since Oct 2023
21 Oct 2025, 13:25
Compromised Personal Information.
For months now, I've been trying to resolve an issue with Pineapple, letting them know that I have another client's information, I'm talking from ID number to VIN and reg of their car. They blatantly ignored me for months, and when they eventually responded, they disappeared from this thread.
I'm almost at a point of letting the client know myself because I may not be the only one who has their information.
It's quite clear that Pineapple doesn't take POPIA seriously, which is crazy for an FSP.
Helpful (0)
Replies (1)0
Replies (1)Pineapple Insurance's replyOfficial
21 Oct 2025, 13:28Hi Thabang
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply21 Oct 2025, 13:28
Official
Hi Thabang
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
