Completely Ignored and Left Stranded – Pineapple ***

Review: I am extremely frustrated with Pineapple Insurance and the unacceptable handling of my claim (#***). My accident happened on 20 July 2025, and all required paperwork, including the accident report, was submitted by 22 July 2025. Despite this, the claim is still not finalised over a month later.

To make matters worse, the car hire benefit expired today, leaving me without transport due to delays that are entirely Pineapple’s fault. I’ve sent countless messages via WhatsApp, in-app chat, and email – and have received no response at all. I'm being completely ignored.

This level of service is unprofessional, negligent, and deeply disappointing. I demand that the car hire benefit be immediately reinstated and the claim prioritised. If I do not receive a proper response within 48 hours, I will escalate this to the Short-Term Insurance Ombudsman and take further action.

Pineapple markets itself as modern and customer-focused, but my experience has been the exact opposite. Completely unacceptable.