Complaint Regarding Delayed Claim Processing and Lack of Communication

I am very dissatisfied with the handling of my claim, submitted in July 2025. It is unacceptable that, now being informed of an alleged default on a property I no longer own—a matter that was never previously raised. The inconsistency in your processing is glaring. When I claimed for car keys, the process was expedited, and I was promptly asked to pay an access fee. Now, for a vehicle claim, I am met with delays, excuses, and a concerning lack of communication-no updates, no call recordings, and no accountability.