BM
Bella M
1 reviews | Active since Oct 2024
31 Oct 2024, 14:06
Complaint
They are unreachable , they went through with the claim which we didn’t complete!!! And debiting money in my account without my concern , you can’t call them for cancellation
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
31 Oct 2024, 14:16Hi Bella
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply31 Oct 2024, 14:16
Official
Hi Bella
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
BM
Bella M's updateReviewer Update
31 Oct 2024, 14:19But why can’t we reach you telephonically ? Do I always need to have internet to reach you
BM
Bella M's update31 Oct 2024, 14:19
Reviewer Update
But why can’t we reach you telephonically ? Do I always need to have internet to reach you