Complaint against Pineapple insurance

I have made the mistake of switching to Pineapple for the Last 3 months . I have been involved in an accident for the first time in 16 years . They promised that I will only be paying an access of R2500 if I am involved in an accident only to find out I must pay an access of R20 000 . The quotation of damages is approx R50 000. They never call and update you on anything. I am always the one calling them . They always made excuses when it came to a courtesy vehicle . They did not even insure my sound system like the previous insurance company.I am having endless problems with this company. I hope nobody makes the mistake I did to switch to Pineapple insurance