FN
Franscois N
1 reviews | Active since Mar 2024
07 Mar 2024, 15:48
Complaint.
I advise pineapple that I no longer have possession of the vehicle that is insured with them as the debit order went of my account. Can the please refund the debit order. I was advised that this is with the finance department and the will revert with feedback. The first mail was send on 02 March 2024. Every day I try to follow up, and only receive that it's still with finance. The last positive mail I received is that it's with management and they will revert with feedback. It's been 6day and I still don't know whether the refund will be done.
Surly this can't be so hard to figure out.
I highly recommend new clients to stay away, imagine this was a actual claim. Poor souls.
Best regards Franscois Nell
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
07 Mar 2024, 16:17Hi Franscois Nell👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Mar 2024, 16:17
Official
Hi Franscois Nell👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
FN
Good morning,
I trust this email finds you well,
To date no one has addressed my complaint concerning my refund request.
This after sending/receiving 14 emails between myself and pineapple. As you are aware that I also send a complaint to hello Peter. And after this mail I'll repost on their web page that my complaint has not been resolved.
Pineapple is the worst experience I've received form any insurance company.
Poor customer service, and I'll definitely not recommend your service to others.
@ Hellopeyer, Kindly see the 15th email send to Pineapple as no one has bother to contact nor email me. This is absolutely unacceptable. Please advise how I can escalate this complaint?
RegardsFranscois
Franscois N's updateReviewer Update
11 Mar 2024, 11:06Good morning,
I trust this email finds you well,
To date no one has addressed my complaint concerning my refund request.
This after sending/receiving 14 emails between myself and pineapple. As you are aware that I also send a complaint to hello Peter. And after this mail I'll repost on their web page that my complaint has not been resolved.
Pineapple is the worst experience I've received form any insurance company.
Poor customer service, and I'll definitely not recommend your service to others.
@ Hellopeyer, Kindly see the 15th email send to Pineapple as no one has bother to contact nor email me. This is absolutely unacceptable. Please advise how I can escalate this complaint?
RegardsFranscois
FN
Franscois N's update11 Mar 2024, 11:06
Reviewer Update
Good morning,
I trust this email finds you well,
To date no one has addressed my complaint concerning my refund request.
This after sending/receiving 14 emails between myself and pineapple. As you are aware that I also send a complaint to hello Peter. And after this mail I'll repost on their web page that my complaint has not been resolved.
Pineapple is the worst experience I've received form any insurance company.
Poor customer service, and I'll definitely not recommend your service to others.
@ Hellopeyer, Kindly see the 15th email send to Pineapple as no one has bother to contact nor email me. This is absolutely unacceptable. Please advise how I can escalate this complaint?
RegardsFranscois