TT
Thabo T
1 reviews | Active since Jun 2020
30 Jul 2024, 12:16
Complain
I am Thabo Tapi id number ***.i borth a car 2weeks so I look for insurance I find pineapple.so I submit to the bank .for my car nd the bank refused to take pineapple insurance.then I when nd look for other one .my complain is tht pineapple took th money from my account today R1500 I want to know why .i didn’t insured with guys pls I want my money back
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Pineapple Insurance's replyOfficial
30 Jul 2024, 12:48Hi Thabo 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Jul 2024, 12:48
Official
Hi Thabo 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.