NA
Nikeziwe A
1 reviews | Active since May 2025
02 Jun 2025, 12:32
******* Company
There is no one ever available to answer your questions the only time you get a response is when you’re trying to get cover after they sign you up and get your banking details they don’t care , no updates are coming through even on email their app is a disgrace you can never get anything done there , I want to cancel my cover and it hasn’t even started
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
02 Jun 2025, 12:41Hi Nikeziwe
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply02 Jun 2025, 12:41
Official
Hi Nikeziwe
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
NA
Nikeziwe A's updateReviewer Update
02 Jun 2025, 13:02Please cancel my cover I’m still on the cool off period
NA
Nikeziwe A's update02 Jun 2025, 13:02
Reviewer Update
Please cancel my cover I’m still on the cool off period