Communication Frustration

I recently joined Pineapple Insurance about a week ago and need assistance with updating my policy. Specifically, I need to provide an additional picture regarding my vehicle and adjust one of them to include smash-and-grab cover.

Unfortunately, I have been unable to get assistance through any of the available channels. I have sent an email to the pre-inspection consultant without receiving a response, the WhatsApp line does not appear to be working, and I am also unable to resolve the matter through the app, as my app just keeps loading and then asks me to restart it. I am happy to send a video and images as evidence.

As a company that relies heavily on the app and WhatsApp for communication and policy management, it is extremely frustrating as a client when these channels are not functioning properly. I would appreciate it if someone could please contact me as soon as possible to assist with these updates to my policy.