NM
Nkululeko M
1 reviews | Active since Jan 2015
07 Feb 2024, 20:03
CLAIMS PROCESS
The sales process is great however when you need to claim so many documents which time to get are suddenly required? Also Customer experience is not at their forefront, the agents just ask fir useless info, I mean ***.... i am moving my portfolio and I suggest anyone do so... WOOW...I have been paying you for 5 years.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
08 Feb 2024, 07:47Hi Nkululeko Mathebula👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Feb 2024, 07:47
Official
Hi Nkululeko Mathebula👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
NM
Nkululeko M's updateReviewer Update
09 Feb 2024, 07:56Hi Thulile, I have not received any comment from you as yet. I reported the phone to you guys on Tuesday and I am baffled that it takes this long to finalise a claim. I have been without a phone for days now which has all sorts of implications for me. My main point which is that your sales process is quick and fast however your claims process is cumbersome and very frustrating still stands.
NM
Nkululeko M's update09 Feb 2024, 07:56
Reviewer Update
Hi Thulile, I have not received any comment from you as yet. I reported the phone to you guys on Tuesday and I am baffled that it takes this long to finalise a claim. I have been without a phone for days now which has all sorts of implications for me. My main point which is that your sales process is quick and fast however your claims process is cumbersome and very frustrating still stands.
NM
Nkululeko M's updateReviewer Update
09 Feb 2024, 08:34Hi, thank you. Your "however"comment is exactly what I am speaking about.
Your procedures are cumbersome, slow and inefficient when compared to your competitors and general industry standards. Your procedures and processes almost are designed to give the impression that you do not want to pay claims whereas you should be trying to finalise claims quickly to enhance my customer experience and ensure that you retain customers. I have worked in this industry and you guys are by far the worst I have dealt with or profiled.
Your procedures are cumbersome, slow and inefficient when compared to your competitors and general industry standards. Your procedures and processes almost are designed to give the impression that you do not want to pay claims whereas you should be trying to finalise claims quickly to enhance my customer experience and ensure that you retain customers. I have worked in this industry and you guys are by far the worst I have dealt with or profiled.
NM
Nkululeko M's update09 Feb 2024, 08:34
Reviewer Update
Hi, thank you. Your "however"comment is exactly what I am speaking about.
Your procedures are cumbersome, slow and inefficient when compared to your competitors and general industry standards. Your procedures and processes almost are designed to give the impression that you do not want to pay claims whereas you should be trying to finalise claims quickly to enhance my customer experience and ensure that you retain customers. I have worked in this industry and you guys are by far the worst I have dealt with or profiled.
Your procedures are cumbersome, slow and inefficient when compared to your competitors and general industry standards. Your procedures and processes almost are designed to give the impression that you do not want to pay claims whereas you should be trying to finalise claims quickly to enhance my customer experience and ensure that you retain customers. I have worked in this industry and you guys are by far the worst I have dealt with or profiled.