TT
Tumi T
1 reviews | Active since Oct 2023
29 Mar 2021, 12:16
Claims not being attended to
I submitted my claim on the 18th March 2020 it's been 2 weeks now it is only being attended to now it's really frustrating I didn't expect such
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
29 Mar 2021, 13:28Hi Lebohang
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply29 Mar 2021, 13:28
Official
Hi Lebohang
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's replyOfficial
30 Mar 2021, 15:59Hi Lebohang
We have been trying to reach you as a matter of urgency all day with no success so far.
Will you please have a look at the mailbox provided as well as the cell number.
Alternatively will you please send us a message via the app/ website chat function.
We really are trying to help you, but we are not managing to get a hold of you.
Kind regards
Marnus
We have been trying to reach you as a matter of urgency all day with no success so far.
Will you please have a look at the mailbox provided as well as the cell number.
Alternatively will you please send us a message via the app/ website chat function.
We really are trying to help you, but we are not managing to get a hold of you.
Kind regards
Marnus
Pineapple Insurance's reply30 Mar 2021, 15:59
Official
Hi Lebohang
We have been trying to reach you as a matter of urgency all day with no success so far.
Will you please have a look at the mailbox provided as well as the cell number.
Alternatively will you please send us a message via the app/ website chat function.
We really are trying to help you, but we are not managing to get a hold of you.
Kind regards
Marnus
We have been trying to reach you as a matter of urgency all day with no success so far.
Will you please have a look at the mailbox provided as well as the cell number.
Alternatively will you please send us a message via the app/ website chat function.
We really are trying to help you, but we are not managing to get a hold of you.
Kind regards
Marnus