NN
Ntombikayise N
1 reviews | Active since Nov 2023
20 Nov 2023, 13:45
Claims
Pineapple is making my life a living hell.i made a claim for my car it was damaged by the hail storm the sunroof of my car go crashed the car is badly damaged it’s almost 3 weeks I’m not assisted and I have no alternative to get to work.my life is at risk I’ve bedded pineapple to fix my car I’m not winning I’m so heartbroken and traumatised I really don’t know what to do😭😭😭
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
20 Nov 2023, 14:20Hi Ntombikayise Nxumalo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply20 Nov 2023, 14:20
Official
Hi Ntombikayise Nxumalo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
NN
Ntombikayise N's updateReviewer Update
20 Nov 2023, 14:32*** I’m sorry Thulile I’m not convinced at all with the response I’ve begged your consultants to assist,I’ve sent countless emails I don’t know what to do anymore bt I’m paying every month for a courtesy car option.please assist once again I’m begging your team to fix my car😭😭😭😭
NN
Ntombikayise N's update20 Nov 2023, 14:32
Reviewer Update
*** I’m sorry Thulile I’m not convinced at all with the response I’ve begged your consultants to assist,I’ve sent countless emails I don’t know what to do anymore bt I’m paying every month for a courtesy car option.please assist once again I’m begging your team to fix my car😭😭😭😭
Pineapple Insurance's replyOfficial
20 Nov 2023, 14:36I empathize with your frustration, and I want to assure you that I have already escalated your query to the claims team. They will be contacting you within the next three hours to provide advice and feedback regarding your claim.
Pineapple Insurance's reply20 Nov 2023, 14:36
Official
I empathize with your frustration, and I want to assure you that I have already escalated your query to the claims team. They will be contacting you within the next three hours to provide advice and feedback regarding your claim.
NN
Ntombikayise N's updateReviewer Update
20 Nov 2023, 16:53I’m still waiting for the call….
NN
Ntombikayise N's update20 Nov 2023, 16:53
Reviewer Update
I’m still waiting for the call….