MP
Mthawenkululeko P
1 reviews | Active since Aug 2020
06 May 2021, 11:24
Claims are a nightmare
Communication with this company is an absolute nightmare.
I logged a claim and still haven't been assisted 3 hours later. The contact number provided goes to an automated voice that doesn't give you an option to speak to someone and the only option is a chat block that they don't pay any attention to.
They are very quick to sign you up and take your money but when it come to claims they don't care. I am taking all my devices off Pineapple as of today.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
06 May 2021, 11:27Hi Mthawenkululeko
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply06 May 2021, 11:27
Official
Hi Mthawenkululeko
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
MP
Mthawenkululeko P's updateReviewer Update
06 May 2021, 11:32This is such an automated response and means nothing. I want to complete this claim and be done with Pineapple insurance you will no longer get any of my support or referrals. I have made it clear that my phone is not working and I have also told Wendy from your chat block on your website that this is an urgent claim. I have also provided an alternative number that I can be contacted on and I still have no communication. This is very bad.
MP
Mthawenkululeko P's update06 May 2021, 11:32
Reviewer Update
This is such an automated response and means nothing. I want to complete this claim and be done with Pineapple insurance you will no longer get any of my support or referrals. I have made it clear that my phone is not working and I have also told Wendy from your chat block on your website that this is an urgent claim. I have also provided an alternative number that I can be contacted on and I still have no communication. This is very bad.