Claims

On December 17, 2024, your Senior Claim Handler informed me that I would receive feedback by the end of the day. However, later that day, I received a follow-up call stating that the process would be delayed further due to discrepancies regarding the duration of my previous insurance coverage. I am unsure how this issue impacts the validation of my current claim, as it does not seem directly relevant. If necessary, I am willing to provide additional supporting documentation, such as my bank statements, to confirm the details of my previous coverage. However, I find it unfair that the claim process is being delayed over this matter, especially when it does not seem to directly affect the validity of my current claim.Additionally, the claim has been going back and forth between Pineapple and iWYZE, leaving me uncertain about who is actually handling my claim. This ongoing confusion and delay have been incredibly draining and frustrating. You keep saying, “We will investigate,” but that is not enough. The senior claim handler should be done with the validations by now. What more do you need from me?
Today marks the 18th day without my car, and this is costing me money. Keep in mind that the panel beater still needs time to fix the car, and these delays are not helping in any way. We are now entering the third week of this process.

I hear my claim is now finalized and approved.

I would like to express my sincere gratitude for your efforts in resolving my claim. It’s been a lengthy process with numerous communications, and I truly appreciate your patience and dedication throughout. A special thank you to Monica Botha from Pineapple and Bianca Pretorius for their support and assistance. I know I’ve sent quite a few messages, and I’m extremely grateful for your attention to detail in getting everything sorted. I’m hopeful that the panel beater will expedite the repair process so I can have my car back as soon as possible. Thanks again for everything!