GL
Glen L
1 reviews | Active since Aug 2020
11 Aug 2020, 08:48
Claims
Two weeks back I did claim for my phone send the recommend documents got response saying they in order I will get response in the next 5 working days now siting on the 15 days no response from them
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
11 Aug 2020, 08:55Hi Glen,
We sincerely apologise for the level of service you have recieved. This is not upto our usual standards and we will be looking into it.
We have made this a priority with the claims team and you can expect feedback today.
Kind regards,
Pineapple Team
We sincerely apologise for the level of service you have recieved. This is not upto our usual standards and we will be looking into it.
We have made this a priority with the claims team and you can expect feedback today.
Kind regards,
Pineapple Team
Pineapple Insurance's reply11 Aug 2020, 08:55
Official
Hi Glen,
We sincerely apologise for the level of service you have recieved. This is not upto our usual standards and we will be looking into it.
We have made this a priority with the claims team and you can expect feedback today.
Kind regards,
Pineapple Team
We sincerely apologise for the level of service you have recieved. This is not upto our usual standards and we will be looking into it.
We have made this a priority with the claims team and you can expect feedback today.
Kind regards,
Pineapple Team
GL
Glen L's updateReviewer Update
11 Aug 2020, 09:06I will be waiting today
Because every 25th of each month your notifications debiting from my account takes number , but when it comes to us in need of help your so relaxed even tempted to insure my car with you that won’t happen
Because every 25th of each month your notifications debiting from my account takes number , but when it comes to us in need of help your so relaxed even tempted to insure my car with you that won’t happen
GL
Glen L's update11 Aug 2020, 09:06
Reviewer Update
I will be waiting today
Because every 25th of each month your notifications debiting from my account takes number , but when it comes to us in need of help your so relaxed even tempted to insure my car with you that won’t happen
Because every 25th of each month your notifications debiting from my account takes number , but when it comes to us in need of help your so relaxed even tempted to insure my car with you that won’t happen
Pineapple Insurance's replyOfficial
11 Aug 2020, 14:24Hi Glen,
I do understand your frustration. I do see your claim has now been settled.
I do want to let you know that the lack of prompt service you received is not the norm for us and we will make sure this does not happen again.
We have some awesome deals on car insurance and some really cool features being launched soon around car insurance. We hope you can consider Pineapple on your car insurance needs too.
Kind regards,
Pineapple Team
I do understand your frustration. I do see your claim has now been settled.
I do want to let you know that the lack of prompt service you received is not the norm for us and we will make sure this does not happen again.
We have some awesome deals on car insurance and some really cool features being launched soon around car insurance. We hope you can consider Pineapple on your car insurance needs too.
Kind regards,
Pineapple Team
Pineapple Insurance's reply11 Aug 2020, 14:24
Official
Hi Glen,
I do understand your frustration. I do see your claim has now been settled.
I do want to let you know that the lack of prompt service you received is not the norm for us and we will make sure this does not happen again.
We have some awesome deals on car insurance and some really cool features being launched soon around car insurance. We hope you can consider Pineapple on your car insurance needs too.
Kind regards,
Pineapple Team
I do understand your frustration. I do see your claim has now been settled.
I do want to let you know that the lack of prompt service you received is not the norm for us and we will make sure this does not happen again.
We have some awesome deals on car insurance and some really cool features being launched soon around car insurance. We hope you can consider Pineapple on your car insurance needs too.
Kind regards,
Pineapple Team