1 reviews | Active since Jan 2014
Claiming from Pineapple is a NIGHTMARE!!!
I had a car accident on the 15 November 2024 which was a Friday. I sent them all the relevant documentation on the Monday and they have still not finalized my claim. I have called 3 times and asked for this to be escalated to a manager and for me to speak to a manager and I am still waiting. The person I had the accident with is also frustrated because she cannot drive her car and Pineapple's third party partner are saying that I said she was in the wrong and that is why there is a delay. I said nothing of the sorts!
In my 30 years of driving and dealing with insurance companies this has been the worst experience so far!!!
They are taking so long that I am afraid that they will send my car for repairs just before December shutdown and I wont have a car over that period. I cannot get anyone to give me any answers as to what the delay is! It is so frustrating!!!!!!!!!!!
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.