PT
Pamela T
1 reviews | Active since Dec 2021
10 Oct 2023, 12:07
Claim taking long| poor communication
Pineapple insurance has got to be the worst insurance company, they don't have a sense of urgency at all. It's been a month already but I don't know the status of my claim, I received an sms on the 21st of September saying they are validating but till today I am still waiting. I've sent emails and follow ups but no response. I am disappointed and frustrated with Pineapple, imagine a whole month without a phone but you've been paying insurance for over two years.
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Pineapple Insurance's replyOfficial
10 Oct 2023, 14:17Hi Pamela Thokoane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply10 Oct 2023, 14:17
Official
Hi Pamela Thokoane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.