Hellopeter
Share Your Experience
HM
Harrison M

1 reviews | Active since Oct 2023

15 Oct 2023, 08:11

Claim submitted 2 month ago

I submitted a claim 2 months ago and it still hasn't been finalised.i have been told that they are " waiting for the manager to approve" and I was also told that "the manager is on sick leave "...what kind of nonsense is that?

The worst part is that my account is still being debited even though I no longer have the devices.

I am very disappointed and

0
Replies (4)
Pineapple Insurance
Pineapple Insurance's reply16 Oct 2023, 07:46
Official
Hi  Harrison M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards. 
HM
Harrison M's update16 Oct 2023, 08:47
Reviewer Update
Hi Thulile

What's your lead time on that?
I have lost my patience with pineapple and I need someone to give me an idea of when things will be resolved.

We are approaching the 3rd month now and nothing has been done
Pineapple Insurance
Pineapple Insurance's reply16 Oct 2023, 12:44
Official
Hi Harrison

Please note that you will be contacted today. I already received feedback that you were contacted. Please let me know if you need further assistance.
HM
Harrison M's update23 Oct 2023, 16:53
Reviewer Update
Hi Thulile
I still haven't received any assistance from your team, very disappointed