1 reviews | Active since Feb 2025
Claim Rejected with invalid reasons.
Worst experience ever since. They are like lions in the wolf's skin. My car died in the small pool of water on the national tar road and they told me I should have stopped, get out of the car and test how deep is the water. How practical is that? Or I should have stopped, read the car manual and see how deep the car should be in the water passing through the road. I find very unprofessional reasoning from Pineapple. I regret leaving my previous insurance for them. Sometimes cheap things comes with bad consequences. I had to sell my car because they can't even fix my car. This happens after a heavy rainfall on the area. I will never recommend any of my family or friends to take pineapple. They are full of stories and hidden agendas. I had to take the matter to Ombudsman and still fighting with them.
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
