Claim process very ineffiicent and slow. Quick to cancel car hire.

I made a claim on the 15th Feb 2024 after an accident. By Monday the 19th the assessor informed me that my car would be written off. I got a courtesy car through Pineapple for 30 days on the 16th February already which I appreciated. I submitted all documents required by the claim agent in the 1st week. On the 3rd week I followed up as there was dead silence only to find a new agent dealing with my case as the one, I dealt with resigned at the end of February. I submitted again in the 3rd week. OUTsurance called me to give me a claim number to use as they would take care of my expenses as it was their client that was in the wrong. I gave that info to Pineapple. By the 4th week I was told to wait for a Validator who came back asking for more documents. I submitted those documents within 12 hours. I have been following up as the 30 days is almost finished and I have been told that under no circumstances they will extend my car hire. I keep being told to wait for a call from a Senior Validator. Its been 24 hrs of waiting and tomorrow is the last day for car hire. I find Pineapple very unfair as the delay has purely been on their side but they are not giving me the final decision on my claim and they have cancelled my car hire already. That means I have to pay from my pocket because I cannot buy a car in 1 day. I expected their process to be wrapped up within 30 days and give me at least 7 days to organise myself another car. We are not all privileged to have more than 1 car. They are very efficient to cancel car hire when I still don't have the final decision on my claim, OUTsurance has already extended a hand but Pineapple is being inconsiderate. Mt claim number is ***. I am still waiting for a call from Beanca the Senior Validator since Monday the 11 th March. I would have expected Pineapple to extend the car hire for a week or 2 since the delay has been on their side not mine.