Claim process taking an unnecessary eternity

I am so disappointed with Pineapple. I put in my claims on Saturday. Monday called to confirm and they said it would take 24 -48 hours. I have been the one calling them to get updates for my car but nothing yet. We are now approaching the weekend and they will tell me they don’t operate. I am waiting for the repairs quotation even now. I’m highly disappointed because what the agents advise doesn’t go with the experience I have been getting. Waiting for a quotation for the whole week is absolutely absurd. Delaying everything