Claim Process Nightmare

The claims process after I had an accident with my vehicle has been **********. With my previous insurance, I could call while on the scene, received assistance, had people speak to me to assist with claim and would get a speedy response or resolution.

With pineapple you cannot call anyone. Secondly, submitting a claim on their app is so ineffective it took me hours just to find City of Tshwane and could not find centurion on their list of available suburbs. When I text to ask for assistance I do not get a speedily response. If the service is meant to work without calling anyone please can we get a more efficient app and process! I sit today still no contact from pineapple and I do not even know what is happening with my claim or what to inform the other vehicle that was involved in the accident. Now I seem like a **** when I tell them I cannot call my insurance and I get no responses. Accident was on Thursday and 4 days later and counting there’s zero contact from Pineapple to assist me. I get a response hours later telling me to wait 48 working hours. I do not think you can fathom the frustration of someone who cannot reach an insurer they are paying just to get clear answers on the process and way forward regarding a claim.