TT
Thuli T
1 reviews | Active since Apr 2026
13 Apr 2026, 17:26
Claim process and cover unilaterally changes cover
I took a vehicle insurance with a retail value. Now when I check my cover it has depreciated. They double charge extra excess for one reason. It’s a mess.
Premiums might be reasonable but claiming process is a nightmare.
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Replies (1)
Pineapple Insurance's replyOfficial
13 Apr 2026, 18:33HI Thuli Tools👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply13 Apr 2026, 18:33
Official
HI Thuli Tools👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍