MA
Mohamed A
1 reviews | Active since Jun 2021
25 Jun 2021, 13:51
Claim process
I’ve been waiting for 6 hours for a reply from a chat on there app there claim process is I’m sorry to say shockingly poor I’ve put in a claim on the 31th of may it’s now the 25th of June and I’m still waiting even worse I’ve call there so called head office 37 times and they keep cutting my call worst experience of my life
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Pineapple Insurance's replyOfficial
25 Jun 2021, 13:56Hi Mohamed
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply25 Jun 2021, 13:56
Official
Hi Mohamed
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team