CLAIM NOT PAID

I'm deeply sadden and frustrated by the manner in which my claim with Pineapple is being dragged. I have submitted all my document to a lady from the claims division called Thulisile Sikhosana the 7th of February and my claim has not been finalised till today! When I call to follow up, I'm told that its in state validation, despite the fact that I have never faulted with my monthly premiums. Till today I'm still paying my monthly premiums but I see no real intention to finalise my claim!