NS
Nthabiseng S
1 reviews | Active since Jan 2016
13 Nov 2023, 15:58
Claim Nightmare!
While it was fairly convenient to take out the insurance online and get it activated, I would not recommend this insurance to anyone. I have a cellphone damage claim that no matter how many times I asked for an update or feedback on my claim, they do not respond or promise to respond within 48 hours but alas, it does not happen. And this for a cellphone damage claim that is less than R10 000, and yet it has note been more than 2 months from when my claim was submitted. I cannot imagine how much more frustrating this would be for bigger claim like for car insurance... And yet they continue sending me emails that I must insure my car with them... Even if you were to answer on that one email where they seem to responsive when looking for new clients, the minute you mention an outstanding claims, those emails stop for a bit and then start right off again in a few days from a different email... Nope!
Helpful (0)
Replies (9)0
Replies (9)
Pineapple Insurance's replyOfficial
13 Nov 2023, 16:13Hi Nthabiseng Sekanka👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply13 Nov 2023, 16:13
Official
Hi Nthabiseng Sekanka👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
NS
Nthabiseng S's updateReviewer Update
13 Nov 2023, 16:21Hi Thulile, I can most certainly say this is the fastest reply I have received from Pineapple in the last 2 months since my claim... I just got a call as well. Skeptical to believe this will be sorted as committed on the call but I guess we will see.
FYI, before I posted this complaint I emailed the person who was handling my claim and contacted the whatsapp helpline several times, today included, and no response was received. I guess this is the only way to get hold of you guys.
FYI, before I posted this complaint I emailed the person who was handling my claim and contacted the whatsapp helpline several times, today included, and no response was received. I guess this is the only way to get hold of you guys.
NS
Nthabiseng S's update13 Nov 2023, 16:21
Reviewer Update
Hi Thulile, I can most certainly say this is the fastest reply I have received from Pineapple in the last 2 months since my claim... I just got a call as well. Skeptical to believe this will be sorted as committed on the call but I guess we will see.
FYI, before I posted this complaint I emailed the person who was handling my claim and contacted the whatsapp helpline several times, today included, and no response was received. I guess this is the only way to get hold of you guys.
FYI, before I posted this complaint I emailed the person who was handling my claim and contacted the whatsapp helpline several times, today included, and no response was received. I guess this is the only way to get hold of you guys.
NS
Nthabiseng S's updateReviewer Update
13 Nov 2023, 16:26Noted. Thanks.
NS
Nthabiseng S's update13 Nov 2023, 16:26
Reviewer Update
Noted. Thanks.
Pineapple Insurance's replyOfficial
13 Nov 2023, 16:30You are welcome😊
Pineapple Insurance's reply13 Nov 2023, 16:30
Official
You are welcome😊
NS
Nthabiseng S's updateReviewer Update
16 Nov 2023, 19:46Hi Thulile,
Guess what? I was right to be skeptical of the commitment made by the consultant who called on the 13th. He said my claim was approved and that I will get documentation in this regard by the next business day... Today is the 16th, and I received nothing.
I have also sent an email today to the complaints address u provided, but forgive me for not believing it will yield any results as my experience with pineapple has been tarnished!
Guess what? I was right to be skeptical of the commitment made by the consultant who called on the 13th. He said my claim was approved and that I will get documentation in this regard by the next business day... Today is the 16th, and I received nothing.
I have also sent an email today to the complaints address u provided, but forgive me for not believing it will yield any results as my experience with pineapple has been tarnished!
NS
Nthabiseng S's update16 Nov 2023, 19:46
Reviewer Update
Hi Thulile,
Guess what? I was right to be skeptical of the commitment made by the consultant who called on the 13th. He said my claim was approved and that I will get documentation in this regard by the next business day... Today is the 16th, and I received nothing.
I have also sent an email today to the complaints address u provided, but forgive me for not believing it will yield any results as my experience with pineapple has been tarnished!
Guess what? I was right to be skeptical of the commitment made by the consultant who called on the 13th. He said my claim was approved and that I will get documentation in this regard by the next business day... Today is the 16th, and I received nothing.
I have also sent an email today to the complaints address u provided, but forgive me for not believing it will yield any results as my experience with pineapple has been tarnished!
Pineapple Insurance's replyOfficial
17 Nov 2023, 08:19Hi Nthabiseng👋,
Please note that I have not received any emails from you, however, however, I have escalated your complaint to the agent handling your claim. They will contact you promptly to provide feedback. Additionally, I suggest asking them for their direct email address so that you can reach out to them directly if necessary.
Please note that I have not received any emails from you, however, however, I have escalated your complaint to the agent handling your claim. They will contact you promptly to provide feedback. Additionally, I suggest asking them for their direct email address so that you can reach out to them directly if necessary.
Pineapple Insurance's reply17 Nov 2023, 08:19
Official
Hi Nthabiseng👋,
Please note that I have not received any emails from you, however, however, I have escalated your complaint to the agent handling your claim. They will contact you promptly to provide feedback. Additionally, I suggest asking them for their direct email address so that you can reach out to them directly if necessary.
Please note that I have not received any emails from you, however, however, I have escalated your complaint to the agent handling your claim. They will contact you promptly to provide feedback. Additionally, I suggest asking them for their direct email address so that you can reach out to them directly if necessary.
NS
Nthabiseng S's updateReviewer Update
22 Nov 2023, 16:22Hi Thulile,
Have you still not received my email sent on 16 November?
You mentioned I will be contactly promptly to get feedback, please advise what is promptly as I have not received any contact still.
Have you still not received my email sent on 16 November?
You mentioned I will be contactly promptly to get feedback, please advise what is promptly as I have not received any contact still.
NS
Nthabiseng S's update22 Nov 2023, 16:22
Reviewer Update
Hi Thulile,
Have you still not received my email sent on 16 November?
You mentioned I will be contactly promptly to get feedback, please advise what is promptly as I have not received any contact still.
Have you still not received my email sent on 16 November?
You mentioned I will be contactly promptly to get feedback, please advise what is promptly as I have not received any contact still.
Pineapple Insurance's replyOfficial
22 Nov 2023, 16:54Hi Nthabiseng👋,
No, I did not receive your email. However, I have submitted another request to the claims team, urging them to contact you as soon as possible and provide the necessary assistance. I sincerely apologize for the lack of feedback and the unsatisfactory service you have experienced. You can expect them to reach out to you tomorrow morning.
No, I did not receive your email. However, I have submitted another request to the claims team, urging them to contact you as soon as possible and provide the necessary assistance. I sincerely apologize for the lack of feedback and the unsatisfactory service you have experienced. You can expect them to reach out to you tomorrow morning.
Pineapple Insurance's reply22 Nov 2023, 16:54
Official
Hi Nthabiseng👋,
No, I did not receive your email. However, I have submitted another request to the claims team, urging them to contact you as soon as possible and provide the necessary assistance. I sincerely apologize for the lack of feedback and the unsatisfactory service you have experienced. You can expect them to reach out to you tomorrow morning.
No, I did not receive your email. However, I have submitted another request to the claims team, urging them to contact you as soon as possible and provide the necessary assistance. I sincerely apologize for the lack of feedback and the unsatisfactory service you have experienced. You can expect them to reach out to you tomorrow morning.
NS
Nthabiseng S's updateReviewer Update
23 Nov 2023, 13:25Still no contact.
NS
Nthabiseng S's update23 Nov 2023, 13:25
Reviewer Update
Still no contact.