NS
Ningi S
1 reviews | Active since Sept 2023
04 Sept 2023, 15:34
Claim Complaint
I made a claim for my car and I knew I wouldn't get assistance yesterday. But this morning by 10 I tried making contact and Diana from WhatsApp did not help, this lady just read my texts and went on with life. I then spoke to a Koketso who asked me to fill in a doc and he still hasn't gotten back to me with feedback. Then it was Bongani via emails who just said someone will call me. Shortly after it was Thulile from Twitter who is also just reading my texts and not helping, she just said she saw my claim did i get help. then someone else from the website Nompumelelo who just said someone will call me. Is today going to end? your community management sucks honestly
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Pineapple Insurance's replyOfficial
04 Sept 2023, 16:25Hi Ningi Sithole👋
I apologize for the unsatisfactory service you have experienced with your claim. This level of service does not align with our standards, and I deeply regret any inconvenience caused. I have already taken steps to escalate the matter and have arranged for a claims agent to contact you promptly and provide assistance. I sincerely apologize for the stress and frustration this situation has caused you.
I apologize for the unsatisfactory service you have experienced with your claim. This level of service does not align with our standards, and I deeply regret any inconvenience caused. I have already taken steps to escalate the matter and have arranged for a claims agent to contact you promptly and provide assistance. I sincerely apologize for the stress and frustration this situation has caused you.
Pineapple Insurance's reply04 Sept 2023, 16:25
Official
Hi Ningi Sithole👋
I apologize for the unsatisfactory service you have experienced with your claim. This level of service does not align with our standards, and I deeply regret any inconvenience caused. I have already taken steps to escalate the matter and have arranged for a claims agent to contact you promptly and provide assistance. I sincerely apologize for the stress and frustration this situation has caused you.
I apologize for the unsatisfactory service you have experienced with your claim. This level of service does not align with our standards, and I deeply regret any inconvenience caused. I have already taken steps to escalate the matter and have arranged for a claims agent to contact you promptly and provide assistance. I sincerely apologize for the stress and frustration this situation has caused you.