JW
Jason W
1 reviews | Active since Jul 2016
15 Apr 2021, 09:24
Claim Approved for the the Incorrect Amount + No Feedback or Comms
I lost my Drone (DJI Mavic Ari 2) in an unfortunate accident, my claim was approved by Pineapple but the payout amount was calculated on a quotation of a cheaper drone (DJI Mavic Mini 2), I have been trying now for over a week to get this rectified so that I can replace my lost drone, but I am not receiving any feedback or communication, I have called on several occasions, sent multiple messages on the Pineapple App, sent a message via Facebook and even emailed.
I am now desperate because a friend of mine asked me to do some photography/cinematography at her wedding which is on Friday 16 April 2021.
As a last resort I am therefore resorting to Hellopeter in the hopes that I can get this resolved.
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
15 Apr 2021, 13:39 Hi Jason
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply15 Apr 2021, 13:39
Official
Hi Jason
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
This is really embarrassing. We are so sorry to hear about your experience.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
JW
Jason W's updateReviewer Update
16 Apr 2021, 08:06Thanks for the response, but what is being done to remedy/correct the issue? I have still received no feedback or direction regarding this claim.
JW
Jason W's update16 Apr 2021, 08:06
Reviewer Update
Thanks for the response, but what is being done to remedy/correct the issue? I have still received no feedback or direction regarding this claim.