MM
Mosibudi M
1 reviews | Active since Feb 2015
11 Dec 2023, 10:25
CLAIM!!!!!!!
I was involved in a car accident last week Saturday and I was unable to even log an incident via online. Then I got assistance on the Monday and received a call back on Tuesday from Yolande Markham who is the agent that is working on my claim. I have not received a follow up and I have been making countless follow-ups on emails and chats of which I have been receiving the same message advising me that I will be contacted within 48hrs. It's been over a week now with no feedback and NO CAR!!! Pineapple's service is pathetic!!!
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Replies (2)
Pineapple Insurance's replyOfficial
11 Dec 2023, 10:47Hi Mosibudi,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply11 Dec 2023, 10:47
Official
Hi Mosibudi,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MM
Mosibudi M's updateReviewer Update
12 Dec 2023, 08:55Hi Lynique, still haven't received any feedback -all I am being told by Yolande Markham repeatedly is that the assessors are assessing my report, and I will provide feedback today, and I still have not received any feedback!! I advised you guys that today is the last day I can take in my car so that I can have a car by next but no sense of urgency!! No one should go through this type of service.
MM
Mosibudi M's update12 Dec 2023, 08:55
Reviewer Update
Hi Lynique, still haven't received any feedback -all I am being told by Yolande Markham repeatedly is that the assessors are assessing my report, and I will provide feedback today, and I still have not received any feedback!! I advised you guys that today is the last day I can take in my car so that I can have a car by next but no sense of urgency!! No one should go through this type of service.