1 reviews | Active since Jul 2016

02 Apr 2025, 11:38

Charged premiums 2 months after cancellation confirmation.

While I needed them, Pineapple was quick and efficient. However, once I sold my car and cancelled my insurance (in Jan, with confirmation), I was still being charged my premium every month.

They make the cancelation process, as well as any admin, hard by hiding communications in chats. I'm shocked that one has to cancel a policy over and over while they keep *****ing your money.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply02 Apr 2025, 11:54
Official
Hi Liam

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍