MN
Mlungsisi N
1 reviews | Active since Nov 2022
02 Oct 2023, 09:02
Cellphone insurance claim processing delays
Worse cellphone insurers ever. Almost 30days claim still not finalised and the company plays delay tactics in processing the claim. You become a ******** the way they ask questions and validate the claim. Questions asked include asking for your car tracker information, doing TC check on wife (wife???) and the list goes on... Regret coming in contact with this company!
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Pineapple Insurance's replyOfficial
02 Oct 2023, 09:25Hi Mlungsisi Ncapayi👋,
My name is Thulile and my role at Pineapple is to address any customer inquiries and concerns. I sincerely apologize for your frustration, and I would be more than willing to help you. Kindly grant me some time to look into the matter and take appropriate steps for a quick resolution on your behalf. Please be informed that the level of service you received is not in line with our usual standards🙏.
My name is Thulile and my role at Pineapple is to address any customer inquiries and concerns. I sincerely apologize for your frustration, and I would be more than willing to help you. Kindly grant me some time to look into the matter and take appropriate steps for a quick resolution on your behalf. Please be informed that the level of service you received is not in line with our usual standards🙏.
Pineapple Insurance's reply02 Oct 2023, 09:25
Official
Hi Mlungsisi Ncapayi👋,
My name is Thulile and my role at Pineapple is to address any customer inquiries and concerns. I sincerely apologize for your frustration, and I would be more than willing to help you. Kindly grant me some time to look into the matter and take appropriate steps for a quick resolution on your behalf. Please be informed that the level of service you received is not in line with our usual standards🙏.
My name is Thulile and my role at Pineapple is to address any customer inquiries and concerns. I sincerely apologize for your frustration, and I would be more than willing to help you. Kindly grant me some time to look into the matter and take appropriate steps for a quick resolution on your behalf. Please be informed that the level of service you received is not in line with our usual standards🙏.