MN
Mlungsisi N
1 reviews | Active since Nov 2022
08 Sept 2023, 12:15
Cellphone insurance claim
Put a claim via Pineapple app for cellphone and still no response since 72hrs ago. No office contact number supp****. You are left standing and hoping for a reply to come through.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
08 Sept 2023, 13:12Hi Mlungsisi Ncapayi👋,
I'm Thulile, and I am responsible for managing customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered, and I'm eager to help. Please grant me the opportunity to escalate your query and ensure you receive prompt assistance. It's important to note that this does not align with the level of service we strive to deliver🙏.
I'm Thulile, and I am responsible for managing customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered, and I'm eager to help. Please grant me the opportunity to escalate your query and ensure you receive prompt assistance. It's important to note that this does not align with the level of service we strive to deliver🙏.
Pineapple Insurance's reply08 Sept 2023, 13:12
Official
Hi Mlungsisi Ncapayi👋,
I'm Thulile, and I am responsible for managing customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered, and I'm eager to help. Please grant me the opportunity to escalate your query and ensure you receive prompt assistance. It's important to note that this does not align with the level of service we strive to deliver🙏.
I'm Thulile, and I am responsible for managing customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you've encountered, and I'm eager to help. Please grant me the opportunity to escalate your query and ensure you receive prompt assistance. It's important to note that this does not align with the level of service we strive to deliver🙏.
MN
Mlungsisi N's updateReviewer Update
08 Sept 2023, 13:16Hi Thulile, thank you. A friendly gentleman named Andani has assisted me and trying to resolve the matter.
MN
Mlungsisi N's update08 Sept 2023, 13:16
Reviewer Update
Hi Thulile, thank you. A friendly gentleman named Andani has assisted me and trying to resolve the matter.
Pineapple Insurance's replyOfficial
08 Sept 2023, 14:17Hi Mlungisi👋, you are welcome. I am glad you were assisted.
Pineapple Insurance's reply08 Sept 2023, 14:17
Official
Hi Mlungisi👋, you are welcome. I am glad you were assisted.