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Charl C
1 reviews | Active since Jan 2023
29 Oct 2024, 09:11
****
Honestly this company is a ****. Ive canceled their service and without explanation I'm sitting with a tracker contract of three years that i don't want. Huge ****
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
29 Oct 2024, 09:50Hi Charl
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Oct 2024, 09:50
Official
Hi Charl
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Charl C's updateReviewer Update
29 Oct 2024, 10:05When a client is not happy with your service let's say within the first 6 months, don't just rub them off onto Tracker to accept a forced contract for a service not wanted. The better way of doing business is including a waiver to cancel the tracker services aswell.
I will never in my life refer you guys as a trustworthy service as im now stuck in a contract of only monitoring my vehicle and doesn't even include tracking. So basically thanks for nothing. Oh and lets not add the fact that why i canceled was having to deal with an app the crashed the whole time. Good old call centre service is now proving best.
My sincerest hope is people read this and learning from my horrible experience
I will never in my life refer you guys as a trustworthy service as im now stuck in a contract of only monitoring my vehicle and doesn't even include tracking. So basically thanks for nothing. Oh and lets not add the fact that why i canceled was having to deal with an app the crashed the whole time. Good old call centre service is now proving best.
My sincerest hope is people read this and learning from my horrible experience
CC
Charl C's update29 Oct 2024, 10:05
Reviewer Update
When a client is not happy with your service let's say within the first 6 months, don't just rub them off onto Tracker to accept a forced contract for a service not wanted. The better way of doing business is including a waiver to cancel the tracker services aswell.
I will never in my life refer you guys as a trustworthy service as im now stuck in a contract of only monitoring my vehicle and doesn't even include tracking. So basically thanks for nothing. Oh and lets not add the fact that why i canceled was having to deal with an app the crashed the whole time. Good old call centre service is now proving best.
My sincerest hope is people read this and learning from my horrible experience
I will never in my life refer you guys as a trustworthy service as im now stuck in a contract of only monitoring my vehicle and doesn't even include tracking. So basically thanks for nothing. Oh and lets not add the fact that why i canceled was having to deal with an app the crashed the whole time. Good old call centre service is now proving best.
My sincerest hope is people read this and learning from my horrible experience