CAUTION AGAINST TAKING OUT INSURANCE WITH PINEAPPLE

Their discounted fee is a direct result of the discounted client service policy implemented by this company!!!!!! I submitted a claim 5 weeks ago for my vehicle which was ******, I am still waiting for the agreement of loss to be finalised and sent to me. I have to call the claims call centre every single day to have the manager ,Khyay, update me, invariably he is not available and he never calls me back.

The client services representative initially assigned to my claim has never made contact, via email or telephonically. In the 5 weeks since submitting my claim I have received one call back from PINEAPPLE, ONE call back, after my husband threatened to escalate further. All communication has been initiated by me, every single day, to the call centre.

The claims telephone number also keeps you on hold for 40 minutes at a time, and keeps pushing you back to the end of the queue when you reach the first position in the queue.

This has really been the worst experience I have ever had with any insurance company and warn other consumers to think twice about taking out insurance with them. Their lack of processes/systems, lack of communication and lack of direct manager contact means you are always left in the dark, at all times , when submitting a claim.