1 reviews | Active since Dec 2018
Car tracker sucks battery dead, without tracker no insurance for theft or hijacking,
I bought a new Haval end of November (2022 Jolien - so the car is mabe 18 months old). The car was wonderful for the first 3 weeks - for I did not have theft or hijacking cover - UNTIL I had a tracker installed. I had the tracker installed on 13 December. 21st December, I get to a car with a dead battery. Pineapple is kind enough to send someone out to jump me, but the battery is MORSDOOD - a 2 year old car battery. After eventually charging this (now ******ed) battery to 12.3 Volt to start the car (which took 3 nights to charge it), I go to Battery Center to test it. Battery has to be replaced (which I expected cause it took 3 days to recharge!) Today, the new battery was dead - 6,5V. The tracker is sucking my battery dry. So, Pineapple, I created a claim for my battery, which you are now going to pay. And then we can talk about insuring my car without the tracker..
I am Thulile, responsible for handling complaints at Pineapple. I would like to express my gratitude for bringing this matter to our attention. While I understand your concern, it is important to note that having a tracking device is not covered under your policy. The tracking device falls under a separate service that you obtain outside of your insurance coverage to protect against theft and hijacking incidents. Therefore, any issues or complications related to your tracking device do not fall under our liability.
I kindly suggest that you reach out to the service provider responsible for installing your tracker and inform them about the problems you are encountering with the device in your vehicle. They should be able to provide assistance and address any issues you may be experiencing. Furthermore, please be aware that our coverage does not extend to battery replacements. However, we can assist with jump-starting your battery, as we have already done for you.
Once again, thank you for bringing this matter to our attention. If you have any further concerns or questions, please do not hesitate to let me know, and I will be more than willing to assist you.
I am Thulile, responsible for handling complaints at Pineapple. I would like to express my gratitude for bringing this matter to our attention. While I understand your concern, it is important to note that having a tracking device is not covered under your policy. The tracking device falls under a separate service that you obtain outside of your insurance coverage to protect against theft and hijacking incidents. Therefore, any issues or complications related to your tracking device do not fall under our liability.
I kindly suggest that you reach out to the service provider responsible for installing your tracker and inform them about the problems you are encountering with the device in your vehicle. They should be able to provide assistance and address any issues you may be experiencing. Furthermore, please be aware that our coverage does not extend to battery replacements. However, we can assist with jump-starting your battery, as we have already done for you.
Once again, thank you for bringing this matter to our attention. If you have any further concerns or questions, please do not hesitate to let me know, and I will be more than willing to assist you.