SK
Samukele K
1 reviews | Active since Sept 2023
07 Sept 2023, 12:16
Car Insurance Claim
Last week Friday I registered an online claim via Pineapple Insurance App, and I was told they will get back to me within 72 hours and its already passed no one replying to my messages. And its frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
07 Sept 2023, 13:50Hi Samukele Khumalo👋,
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I deeply apologize for the frustration you have encountered and I am eager to assist you. Kindly grant me some time to investigate this matter personally. Rest assured, this level of service is not in line with our commitment to excellence.
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I deeply apologize for the frustration you have encountered and I am eager to assist you. Kindly grant me some time to investigate this matter personally. Rest assured, this level of service is not in line with our commitment to excellence.
Pineapple Insurance's reply07 Sept 2023, 13:50
Official
Hi Samukele Khumalo👋,
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I deeply apologize for the frustration you have encountered and I am eager to assist you. Kindly grant me some time to investigate this matter personally. Rest assured, this level of service is not in line with our commitment to excellence.
My name is Thulile, and I am responsible for addressing customer queries and complaints at Pineapple. I deeply apologize for the frustration you have encountered and I am eager to assist you. Kindly grant me some time to investigate this matter personally. Rest assured, this level of service is not in line with our commitment to excellence.
SK
Samukele K's updateReviewer Update
07 Sept 2023, 17:23Thanks for replying Thulile, I will be waiting...
SK
Samukele K's update07 Sept 2023, 17:23
Reviewer Update
Thanks for replying Thulile, I will be waiting...