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Mashudu M
1 reviews | Active since Feb 2021
19 Aug 2026, 15:17
Car insurance
Since I was promised a refund for the money the deducted from my account, I am still waiting and everytime I contact them they promise that it's been processed. Now it's been 4weeks
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Pineapple Insurance's replyOfficial
19 Aug 2026, 15:19Hi Mashudu,
We sincerely apologize for the frustration you have encountered regarding your refund, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply19 Aug 2026, 15:19
Official
Hi Mashudu,
We sincerely apologize for the frustration you have encountered regarding your refund, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍