Car claim

Was in a accident and i am left without a car and no clue on whats happening with my claim.

The only reason I signed up with this company is because it is in partnership with the company I work for, starting to regret it.

Signing up with them was super quick and they didn’t hesitate when having to debit my account.

I signed up with them in July and unfortunately got into an accident in September.

Started my claiming process and was assisted by a friendly lady submitted all that was required from me instantly.

To my surprise i was told my access wouldn’t be the amount I was told i was told it would be way more , i asked why and i was told its written in my contract i was supposed to have read it.

Was later asked about the whereabouts of my car i was shocked because it was their tow truck that took it from the accident scene , how am i mento know where they store the cars once they have been towed away?got a notification saying that my car was going to be evaluated to see the extent of the damage.

Was called a day or 2 later that my car would be written off ,never got a email or anything stating what the claims agent said.

Then was met by silence for a few days ,eventually the agent sent a email stating that she was sick as understanding as i am i wished her a speedy recovery.

A few days later she calls me and says management doesn’t understand how my accident happened they need more clarification , i was defeated because I keep repeating myself in regards to the accident and how it happened, i even explained to the lady that listen i don’t understand how you guys work i have submitted everything send someone to the accident scene and you understand why I was unfortunate enough to be in a accident and in all honesty I would not wake up and decide to go cause damage to my car and also harm my self in the process.

She also said they need documentation stating that i have had insurance before insuring with them,i submitted everything and no communication i need to be the one going back and forth to get them to tell me what is happening with my claim.

I eventually get a response from the agent (Please note your claim has been handed over to a senior assessor, they will be in contact with you moving forward) tried calling her and i sent a email asking her what that ment and why am i communicating with someone else now but she apparently isn’t available both email and phone calls.

Really frustrating that Johanna said it can take 10 to 15 working days turnaround time for a claim's finalisation,( written on your company page ) but im on 18days with my claim not being finalised .