BB
Boitumelo B
1 reviews | Active since Jan 2024
02 Dec 2024, 18:04
Cancellation of the policy refusal
I am very disappointed and sad about this insurance I have been trying to cancel the policy with them for the past 3 weeks with no luck. They don’t respond my emails and texts on WhatsApp. When I can they keep on transferring me to different departments.
They still deduct and I really want to cancel. If there was a zero star I will give them.
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Replies (2)BB
Boitumelo B's updateReviewer Update
02 Dec 2024, 18:10Please contact me and cancel your policy and stop taking food out of my kids mouth. Now I have another insurance and I am been double deducted.
It’s easy to get quotation but difficult to cancel.
It’s easy to get quotation but difficult to cancel.
BB
Boitumelo B's update02 Dec 2024, 18:10
Reviewer Update
Please contact me and cancel your policy and stop taking food out of my kids mouth. Now I have another insurance and I am been double deducted.
It’s easy to get quotation but difficult to cancel.
It’s easy to get quotation but difficult to cancel.
Pineapple Insurance's replyOfficial
02 Dec 2024, 19:29Hi Boitumelo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Dec 2024, 19:29
Official
Hi Boitumelo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.