LM
Lesego M
1 reviews | Active since Sept 2024
18 Sept 2024, 09:26
Cancellation nightmare!
My partner and I took out an insurance policy with Pineapple Insurance. We haven't made any claims, which is great. However, I'm frustrated that no one in the cancellation department answers the phone or returns calls.
The cost of living is high, so we found a better deal with a different provider. I've called twice, and my partner and I have sent WhatsApp messages, but we were told we would be contacted within 24-48 hours and we still haven't heard back. I'm starting to think they are delaying the cancellation process to debit our account at the end of the month.
It's really frustrating that we might incur bank charges because no one will call us back. Very disappointing.
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Pineapple Insurance's replyOfficial
18 Sept 2024, 09:31Hi Lesego Maloka
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply18 Sept 2024, 09:31
Official
Hi Lesego Maloka
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards