Cancelation of policy unauthorized

Highly frustrated with the unexpected and unauthorised cancellation of my policy.

I was not given any prior notice, communication, or explanation that my policy would be cancelled. This lack of communication is extremely concerning, as it left me unknowingly uninsured and exposed to potential financial risk, as they had to requote me and the quote came out more expensive for the exact same car ???

This experience has led me to question the reliability and professionalism of Pineapple Insurance. Cancelling a policy without informing a client reflects poor service, lack of accountability, and a disregard for customer care.

As a paying client, I expect transparency, proper communication, and fair treatment. Unfortunately, my experience has been the opposite. I find this behaviour unacceptable and deeply disappointing.

Spoke to Mr Sandile, the sales manager, who was supposed to call me back and never did, instead he got one of his staff members to call me.

I have to go through the whole activation again!!!