LN
Lungile N
1 reviews | Active since Sept 2022
16 Nov 2023, 11:08
Cancelation Delay
They were very happy to call and offer what seemed to be a more affordable comprehensive cover for my vehicle. Then came the spontaneous debits for fees I still feel were charged unfairly. Now I want to cancel my insurance but the number they used to call me with so much enthusiasm... is always busy. Pineapple please cancel my insurance immediately
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Pineapple Insurance's replyOfficial
16 Nov 2023, 12:11Hi Lungile Ngema👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply16 Nov 2023, 12:11
Official
Hi Lungile Ngema👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,