Cancelation

I have requested for my start date to be amended to the 26th while the debit date should remain 27th no one assisted. I later then asked for a changed in address from Tembisa to Boksburg (in a security complex) my premiums hiked.. I then asked why was that so I was told that is according to their system by an agent called Pacific... Told him that I'm going to shop around he didn't even bother to retain or transfer me to retentions department. Anyway I asked for cancelation of my policy, Oritshidza she said she will escalate to cancelation department. She then told me that will be by end of Feb. I dont care about the money, my issue is being dual insured. I want immediate cancelation and you may keep your bad service and my money because I have found a better insurer. Would you please cancel my insurance with immediate effect