Cancel your policy

I recently took up a policy with this company and it's very alarming to note that requesting a simple letter to give my employer so that the company can subsidize my premiums has sent me from pillar to post.

I have been emailing them, including their claims department and complains department but I'm shocked to see nothing being done about my concerns.

I can only imagine what their Clients go through when they submit claims. No communication. Being ignored. It must be the worst of the worst.

I am thinking of canceling my policy with them because what are the chances of them doing the exact same thing should I ever submit a big claim? They can't give me a simple claims history letter, what more if I claim for a vehicle incident?