MM
Marcus M
1 reviews | Active since Dec 2019
01 Oct 2024, 23:26
Cancel vehicle insurance Policy
I have been trying to cancel my policy since Monday via the app , but I haven't received a response. They don't have a phone number for contact, and if they can't respond when I reach out, how reliable would they be when I truly need assistance?
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
02 Oct 2024, 07:43Hi Marcus
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Oct 2024, 07:43
Official
Hi Marcus
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MM
Marcus M's updateReviewer Update
02 Oct 2024, 09:27Hi Isago,
I would like to request that my policy cancellation be made effective immediately. The insurer I switched to had committed to sending through a cancellation request last month, but I had to handle it myself. Since I am currently insured elsewhere, I do not require coverage until the 26th.
Thank you for your assistance.
Best regards,
Marcus Magagane
I would like to request that my policy cancellation be made effective immediately. The insurer I switched to had committed to sending through a cancellation request last month, but I had to handle it myself. Since I am currently insured elsewhere, I do not require coverage until the 26th.
Thank you for your assistance.
Best regards,
Marcus Magagane
MM
Marcus M's update02 Oct 2024, 09:27
Reviewer Update
Hi Isago,
I would like to request that my policy cancellation be made effective immediately. The insurer I switched to had committed to sending through a cancellation request last month, but I had to handle it myself. Since I am currently insured elsewhere, I do not require coverage until the 26th.
Thank you for your assistance.
Best regards,
Marcus Magagane
I would like to request that my policy cancellation be made effective immediately. The insurer I switched to had committed to sending through a cancellation request last month, but I had to handle it myself. Since I am currently insured elsewhere, I do not require coverage until the 26th.
Thank you for your assistance.
Best regards,
Marcus Magagane