1 reviews | Active since Nov 2023
CALL ME BACK!
I submitted a claim at the end of August. The team were responsive, however it has been 3 months and have no clear communication from the person validating and handling my claim. I switched my insurance to access greater benefits and flexibility, but I am regretting this. This has to be the worst service I have ever had to deal with.
I have sent countless emails, I have attempted to make contact almost daily via the app and no one has contacted me back.
There has been no assessment, no communication about the status of my claim and it takes almost a week for someone to get back to me and still not provide me with the information related to my claim.
I cannot service my vehicle, which is now overdue and now paying for a car to stand in the driveway.
What the hell is going on! Can someone please contact me and provide me clear and timely communication.
I have to be in Cape Town in 3 weeks!
We would like to acknowledge that we are deeply apologetic for the inadequate service you experienced during this challenging period. We are truly embarrassed by the situation and we appreciate you bringing it to our attention. Rest assured, we are committed to thoroughly investigating the matter and providing you with the necessary assistance. Furthermore, we are actively taking steps to improve both our service and processes to prevent similar instances from occurring in the future.
We would like to acknowledge that we are deeply apologetic for the inadequate service you experienced during this challenging period. We are truly embarrassed by the situation and we appreciate you bringing it to our attention. Rest assured, we are committed to thoroughly investigating the matter and providing you with the necessary assistance. Furthermore, we are actively taking steps to improve both our service and processes to prevent similar instances from occurring in the future.
I have sent 2 emails, sent multiple messages on the app, managed to cancel my insurance with you (on another vehicle) and got new insurance. This is unacceptable. Someone needs to call me today with clear feedback on the status of my claim. This is crazy. I can't believe that I am at the stage of writing this, here (again) - desperately asking the service provider, I pay every month to manage my insurance, to call me.
I have sent 2 emails, sent multiple messages on the app, managed to cancel my insurance with you (on another vehicle) and got new insurance. This is unacceptable. Someone needs to call me today with clear feedback on the status of my claim. This is crazy. I can't believe that I am at the stage of writing this, here (again) - desperately asking the service provider, I pay every month to manage my insurance, to call me.