Business decisions made to save the business Money

I put in a claim as my vehicle was in an accident that was not my fault. Vehicle had a front smash and started over heating.

Claim was put through on 18/05/2023, pineapple then decided to charge me an access of R18 000 for clauses that wasnot disclosed with me when taking the premium. Took them 2 weeks yo find the initial recording and then settle for access of R6200.

The vehicle was the towed from my yard to Balitto restoration centre, Pineapple then advised that a business decision will need to be made based on a specialist that they were sending in order to write the car off or repair it.

After waiting a further 2 months, they have come back today stating that they will only do the panel beating and not the mechanical as the car was driven a few kms after the accident. At the time of the accident, the car did not show any mechanical issue and was driven home, near to my home the vehicle showed that it is overheating and too switch of immediately, which was done.

I now have to log a complaint with NFO to get my issue sorted. Furthermore I had to call almost every other day to follow up since May as I was left with no feedback in regards to what was happening with my claim for weeks from Erine Johnson.