MK
Margaret K
1 reviews | Active since Jan 2024
26 Jan 2024, 16:59
Bogus Insurence Company. A nightmare
After counseling my cover with this insurance, a week after I signed up with them, they still went ahead and debited my account. They sent a long email saying that I wont be refunded because I didn't give the a 30 day notice to counsel. They are not contactable by phone, they can call you but you cant call them, you can only send them email or WhatsApp messages. They are very rude and operate like ****mer. Do not insure anything with these guys!!!!! Don't fall for their cheap Quotes.
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Replies (2)MK
Margaret K's updateReviewer Update
26 Jan 2024, 17:52After reading other reviews from the site, I have picked up that these guys use the same MO to ***** people's money. You send an email to counsel and they bombard you with email saying that someone will get back to you and no one does. I was debited after I had counselled with them before my cover was even activated. I am told that I wont be refunded because I did not give a 31 day notice, 31 day?? for a cover that was not yet activated??? I am still ensured by another service provider until the 30th of January and I am debited on the 25th of January? I want my refund or this is going down to the Ombudsman. We are tired of being taken for granted as consumers in this country. I want my refund!!!
MK
Margaret K's update26 Jan 2024, 17:52
Reviewer Update
After reading other reviews from the site, I have picked up that these guys use the same MO to ***** people's money. You send an email to counsel and they bombard you with email saying that someone will get back to you and no one does. I was debited after I had counselled with them before my cover was even activated. I am told that I wont be refunded because I did not give a 31 day notice, 31 day?? for a cover that was not yet activated??? I am still ensured by another service provider until the 30th of January and I am debited on the 25th of January? I want my refund or this is going down to the Ombudsman. We are tired of being taken for granted as consumers in this country. I want my refund!!!
Pineapple Insurance's replyOfficial
29 Jan 2024, 07:58Hi Margaret Khoza👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Jan 2024, 07:58
Official
Hi Margaret Khoza👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.