mN
mangaliso N
1 reviews | Active since Aug 2021
15 Mar 2024, 15:02
Birds of the same feathers (Old Mutual & Pineapple )
You would think at the back of Old Mutual getting such bad publicity this week pineapple will do better but, no it’s seems it is a “company culture” thing . I was promised a 25% discount when I add a second car on my policy. I did this and was not awarded the 25% discount instead I am told that the sales consultant that was helping me made a mistake in communicating the information. A senior consultant called me and told me there’s nothing they can do this is after I have added the car on my policy.
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Replies (1)Pineapple Insurance's replyOfficial
15 Mar 2024, 16:27Hi mangaliso nkosi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply15 Mar 2024, 16:27
Official
Hi mangaliso nkosi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
